Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
When Will My Order Be Dispatched?
Your order will be dispatched 2-3 business days after being placed (Monday-Friday).
Can I Amend My Order?
This depends on the status of your order. If your order has already been processed and shipped, we won't be able to amend or cancel your order.
If your order has not left our warehouse, we will be able to cancel your order.
Please contact us us immediately and we will do our best. Use Contact Form, 24/7 customer service team, same day reply.
How Long Will it Take To Get My Package?
The delivery time is based on the shipping option that you have chosen and your delivery location. We do offer a Free Shipping Service on all our orders.
USA Orders:
- Standard Shipping (FREE) :Your order will be delivered 7 to 10 Business days after being dispatched. USPS/DHL Tracking number will be provided. *Please note that during peak season high demand products could take up to 15 business days for delivery.
- USPS First Class: Your order will be delivered 3 to 5 Business days after being dispatched. USPS Tracking number will be provided.
International Orders:
- FREE International Standard: For orders from Canada UK and Australia please allow 10-12 business days after being dispatched. For other countries delivery time will be 15 to 20 business days.
*USPS/DHL/Royal Mail or FEDEX Tracking number to follow up your order will be provided on all orders.
Where Will My Order be Dispatched From?
USA Orders:
- If USPS First Class Shipping Method is selected at Checkout, your order will be fulfill from our USA warehouse and its going to take 3 to 5 business days after being dispatched.
- If Standard Shipping is selected at Checkout, your order will be fulfill from our Overseas warehouse and delivery its going to take 2-4 weeks days afer being dispatched.
- CA UK & AU Orders: Delivery Time 10-12 days after being dispatched. Your order will be dispatched from Overseas Warehouse.
- Other Countries: For orders from other countries than USA, CA, UK and AU, please allow 15-20 days for delivery. Your order will be dispatched from Overseas Warehouse.
*Please note that due to high demand of some products we may incur in some delays when delivering some parcels.
*Please expect delivery for FREE SHIPPING Method of 12-15 business days after being shipped in some cases.
Do you accept international orders?
YES, we do offer FREE Worldwide Shipping for International orders.
How do I track my order?
Once your order has been shipped, you will receive an email including the tracking details and link to follow up the status of your parcel.
How much does it cost shipping?
All our orders are FREE SHIPPING. We operate and sell our products to the USA market, however International orders are welcome. Additional cost may apply for priority express shipping orders, rates at checkout.
Which couriers do you use?
- For USA orders your products will be shipped via USPS/DHL or FEDEX.
- For International orders, your products will be shipped via USPS/Royal Mail or DHL.
More Questions?
Please contact us, We'll be more than happy to assist you!
24/7 Customer Service Team.
E-mail: info@baseustec.com
